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1. RATES AND ESTIMATES.- The rates may undergo variations. Estimates are quoted in euros and are merely for guidance, unless otherwise indicated. The language, degree of difficulty, format, length and urgency etc. are taken into account.
2. COMISSIONS.- These are to be made in writing, either on paper or electronically. Once the commission has been formalised, the client commits him/herself to inform of all important aspects to be taken into account when carrying out the project; language, terminology, format, purpose, deadline, etc., and any other information of interest related to the execution of the project
3. MODIFICATIONS.- In the event of modifications being made once the commissioned work has commenced, BUTLER-SHAWE, S.L. (G.B.S. BUSINESS SERVICES) may pass these on in terms of price, deadline or both. Modifications are to be made in writing. If this is not complied to, the client will not have the right to any kind of discount due to possible deficiencies caused by lack of correctness of the text. Modifications must always be made in writing.
4. DEADLINES.- These will be established when the work is commissioned, following the express confirmation of BUTLER-SHAWE, S. L. (G.B.S. BUSINESS SERVICES).
5. CANCELLATIONS.- The client may only cancel the commissioning of a translation in the event of unjustified breach of the conditions agreed upon. He/she will otherwise be liable to pay the full amount agreed upon. Any claims are to be made within a maximum of one month from the delivery date of each commission or part of the same. Possible mistakes in the translation are to be marked and have foundation. If the mistakes were to have foundation, BUTLER-SHAWE, S.L. (G.B.S. BUSINESS SERVICES) is obliged and authorised to correct the work. Any modification made by the client after it has been delivered, exempts BUTLER-SHAWE, S.L. (G.B.S. BUSINESS SERVICES) of any responsibility. Cancellations are to be made in writing in all cases.
For interpreting services, if these are cancelled after they have been contracted, the cost will be 50% if notice is given up to 10 days in advance and 100% if notice is given less than 3 working days in advance. Cancellations are to be made in writing on all cases.
6. CARRYING OUT OF THE COMMISSIONED WORK.- All work commissioned will be done with the maximum possible quality. BUTLER-SHAWE, S.L. (G.B.S. BUSINESS SERVICES) reserves the right to contract the services of third parties without being obliged to inform the client of this. All contact between the client and the third party contracted is to be approved by BUTLER-SHAWE, S.L. (G.B.S. BUSINESS SERVICES) and the client is obliged to notify them of this.
7. RESPONSIBILITY.- The client guarantees he/she possesses author rights on the material subjected to commission.. BUTLER-SHAWE S.L. (G.B.S. BUSINESS SERVICES) assumes no responsibility whatsoever for errors or defects in the original document supplied by the client.
BUTLER-SHAWE, S.L. (G.B.S. BUSINESS SERVICES) uses anti-virus programmes and will not be held responsible for damages caused by the possible transmission of the same. The client is obliged to check that its computer files are clean of damaging codes before they are sent. If this is not complied to, BUTLER-SHAWE, S.L. (G.B.S. BUSINESS SERVICES) reserves the right to cancel the commissioned work.
BUTLER-SHAWE, S.L. (G.B.S. BUSINESS SERVICES) assumes no responsibility whatsoever for the loss or misplacing of commissioned documents during the electronic transmission of the same.
8. CONDITIONS OF PAYMENT.- Invoices will be issued after the work is completed, unless agreed upon otherwise. Payment is to be made within 30 days of the date of the invoice, unless otherwise stipulated, by bank transfer, cheque or cash. BUTLER-SHAWE, S.L. (G.B.S. BUSINESS SERVICES) reserves the right to request advance payment for amounts less than 300 euros. For amounts of more than 2,000 euros, BUTLER-SHAWE, S.L. (G.B.S. BUSINESS SERVICES) may request part of the amount when the work has been completed. If the client were to be late in payment, BUTLER-SHAWE, S.L. (G.B.S. BUSINESS SERVICES) reserves the right to demand interest of 5% based on the Bank of Spain rate until the total amount has been paid. The client placing the commission is solely responsible for the payment of the services contracted, even if he/she is not the final destination of the work or has contracted them in the name of third parties.
9. CONFIDENTIALITY.- BUTLER-SHAWE, S.L. (G.B.S. BUSINESS SERVICES) commits itself to preserving the confidentiality of the documents it works with and to establish a similar contract with the entire team of translators and proof readers with whom it collaborates, as well as with any persons who is involved at any time in providing services to the Client, or has access to the documents handled by them.
10. DATA PROTECTION.- In fulfilment of the terms of Organic Law 15/99, dated 13th December, regarding Protection of Data of a Personal Nature, we inform that the data provided to us will form part of a file belonging to BUTLER-SHAWE, S.L. (G.B.S. BUSINESS SERVICES) We further inform that rights of access, rectification, cancellation and opposition can be made on atencioncliente@gbs.es.
11. JURISDICTION.- Exclusive jurisdiction will be given to the Courts and Tribunals of Madrid
regarding any controversy originating from the interpretation and application of the present general conditions.
12. BUTLER-SHAWE, S.L. (G.B.S. BUSINESS SERVICES) reserves the right to modify at any time and without prior notice its general contractual terms to be applied, unless other different conditions are agreed upon by both parties. The acceptance of the quotation implies acceptance of these conditions. The clients' own conditions will only be considered binding following acceptance by BUTLER-SHAWE, S.L. (G.B.S. BUSINESS SERVICES).
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