| The basic objective of BUTLER-SHAWE, S.L. (G.B.S. BUSINESS SERVICES) policy is to provide its clients with the finest quality services, mutually agreed upon and responding to current demands; real solutions for specific problems.
Quality is one of the commitments of BUTLER-SHAWE, S.L. (G.B.S. BUSINESS SERVICES) and the individual responsibility of its staff. This commitment can be clearly seen in each and every specific action we take, reflecting both internally and externally a company image which means professionalism and quality.
This is why our work is based on the following cornerstones:
1. SURPASSING EXPECTATIONS: -Constant monitoring to ensure we respond to the demands and expectations of all our clients.
2. PROVIDING RESOURCES: - We provide the appropriate means to allow our staff to identify and eliminate any obstacles in the path of improving the quality of their work.
3. CONSTANT IMPROVEMENT: - We consider constant improvement a permanent goal which will increase our clients' perception of quality service.
4. SYSTEMISED PROCESSES: - We monitor and control processes and activities by using indicators which help stimulate actions to improve our services and management processes.
5. GEOGRAPHICAL EXPANSION: - Making our company known in increasingly wider areas and spheres.
6. PREVENTION OF ERRORS: - Any errors or misunderstandings are promptly dealt with and we do our utmost to ensure that the situation does not arise again.
7. STAFF PARTICIPATION: - We strive to create a work environment in which staff are able to participate in our common objectives, encouraging communication and team work, individual recognition and suggestions regarding possible improvements.
8. MEETING DEADLINES: - Meeting deadlines, punctuality, client confidence, external resources and suppliers are all considered key elements for good and efficient management.
9. WORK ETHIC: - All work is undertaken according to the strictest professional work ethics at all times.
10. CLIENT SATISFACTION: - Our goal is to achieve complete client satisfaction at all times, by strict compliance to the requirements and conditions agreed upon.
11. FULFILMENT OF LEGAL REQUIREMENTS: - Fully committed to compliance with current and applicable regulations and legislation.
12. TRAINING: - We provide the necessary training to ensure highly qualified staff.
The Quality Management System Policy is to be the framework for the establishing of annual objectives and will be periodically reviewed in order to ensure it corresponds to the real business ethos of BUTLER-SHAWE, S.L. (G.B.S. BUSINESS SERVICES)
This policy will be available to internal staff on the corporate server and on the BUTLER-SHAWE, S.L. (G.B.S. BUSINESS SERVICES) website and thereby to third parties with links to the company (clients, external collaborators, etc.).
The Management
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